Return Policy for Get Vertical's Stunt Parts
At Get Vertical, we strive to provide you with top-quality stunt parts that meet your expectations. However, we understand that circumstances may arise where a return or refund is necessary. Please review our return policy below:
1. Unopened and Unused Products: If you receive a stunt part from us and it remains unopened and unused, you may be eligible for a full refund of the product cost (excluding shipping fees). To qualify for this refund, please ensure that the product is in its original packaging and has not been used or tampered with.
2. Damaged Products upon Shipping: In the unfortunate event that your purchased stunt part arrives damaged during shipping, we offer both an exchange and a refund on shipping fees. Please notify us at coach@getverticalcoaching.com within 7 days of receiving the damaged product, providing photographic evidence of the damage along with your order details.
3. Satisfaction Guarantee: We want you to be completely satisfied with your purchase from Get Vertical. If for any reason you are not satisfied with the quality or performance of our stunt parts, please contact us within 30 days of purchase to discuss your concerns.
4. Return Process: To initiate a return or request a refund/exchange due to damage or dissatisfaction, please contact our customer support team at coach@getverticalcoaching.com. Provide detailed information about your order and reason for return/refund/exchange.
5. Return Shipping Responsibility: For returns due to dissatisfaction or change of mind, customers are responsible for covering the cost of return shipping unless otherwise specified by Get Vertical's customer support team.
6. Refund Processing Timeframe: Once we receive the returned item(s), refunds will be processed within 2-3 weeks (excluding shipping fees) using the original payment method used during purchase.
7. Condition of Returned Product(s): The returned product(s) must be in their original condition as received from Get Vertical – unused, unopened (if applicable), and undamaged. Please ensure that the product(s) are securely packaged to avoid any damage during return shipping.
Please note that this return policy applies only to stunt parts or physical products purchased from Get Vertical and does not extend to any digital products or services offered by our company.
We value your satisfaction and aim to resolve any issues promptly. If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer support team. We are here to assist you throughout the return process.
Get Vertical reserves the right to modify or update this return policy at any time without prior notice.